How we check facts

Every contact, deadline and limit on this site is copied from an official regulator, government or company page, linked on the guide with the date we checked it. If we cannot confirm a fact on an official page, we leave it out or say plainly that we could not confirm it.

Which sources we use

• Regulators and their official portals, such as IRDAI and its Bima Bharosa portal, and the Reserve Bank of India and its complaint portal.
• Official schemes and rules, such as the Insurance Ombudsman Rules and the RBI Integrated Ombudsman Scheme, and the official ombudsman bodies.
• A company's own published grievance page, for that company's contacts.

We do not take facts from forums, news stories, blogs, review sites or other directories.

How a fact gets onto a page

1. We open the official page and read the exact figure, address, phone number or deadline.
2. We link that exact page on the guide and record the date we checked it.
3. If two official pages disagree, we show both and say which page says what.
4. If an official page could not be opened when we checked, the guide says so and points to the official portal instead of describing it from memory.

Each guide shows a "Last checked" date under its title and lists every official source at the bottom.

How pages are written

Pages are researched and drafted with help from AI tools. Every deadline, amount and contact is then matched against the linked official source before it is published, and anything that cannot be matched is cut. Letter templates are our own wording, with blanks for you to fill in.

Corrections

If something is wrong or out of date, open an issue at https://github.com/rudracodeshere/where-to-complain/issues. We check the official source, fix the page and update its "Last checked" date. Every change to the site is public in the commit history. Issues are public, so do not post personal details there.

Independence

Where to Complain is an independent project published from the public GitHub repository rudracodeshere/where-to-complain. It is not affiliated with any regulator, insurer, bank or company, and it has no affiliate links today. If any ever appear, they will be marked clearly. It is general information, not legal advice.

See also the privacy page and the about page.