Consumer court complaint online on e-Jagriti (formerly e-Daakhil): step by step

Last checked: 25 October 2026

For consumers in India who want to file a complaint in a District, State or National Consumer Disputes Redressal Commission (consumer court) online, after the company did not fix the problem

File a consumer court complaint online on e-Jagriti (e-jagriti.gov.in), which replaced e-Daakhil on 1 January 2025. Use the District Commission if you paid up to ₹50 lakh, the State Commission up to ₹2 crore, and the National Commission above that. File within two years of the cause of action. The fee is nil up to ₹5 lakh.

Filing on e-Jagriti: each step and what happens next

1. Register on e-Jagriti

   Official contact

   On e-jagriti.gov.in click Login/Signup, then Register. Enter mobile number, email ID, full name and password, choose your role, enter the captcha, and verify the 6-digit OTP sent to your mobile and email. Add your address and upload an identity proof such as Aadhaar, PAN or driving licence (onboarding help PDF).

   Deadline

   No time limit for registering. Your two-year limit for the complaint keeps running, so register early.

2. File the consumer complaint

   Official contact

   Dashboard, File New Case, Consumer Complaint. The portal shows the list of required documents and the fee structure. Enter the amount paid, the claim amount, the date of cause of action, state, district and category, then your details and the opposite party's details. Upload the Index, Proforma, Synopsis, Memo of Parties, notarised affidavit, any vakalatnama, and your annexures. Choose the commission, tick the declaration, preview, then Final Submit. You get a reference number (complaint filing help PDF).

   Deadline

   Within two years of the cause of action (Act, section 69).

3. Pay the fee (only if the value paid is above ₹5 lakh)

   Official contact

   Dashboard, Payment history, Pay against your reference number. Options listed are Bharatkosh, Razorpay or PayGov, with Indian credit or debit card, UPI or net banking. Download the receipt (payment help PDF).

   Deadline

   Not stated in the help document. Pay right after filing so the case is not held up.

4. Admission by the District Commission

   Official contact

   The commission admits or rejects the complaint. It cannot reject it without first giving you a chance to be heard (Act, section 36).

   Deadline

   Admissibility is ordinarily decided within 21 days of filing. If it is not decided in that time, the complaint is treated as admitted.

5. Opposite party replies; possible mediation

   Official contact

   For goods, the commission sends the complaint to the company within 21 days of admission. If both sides agree, the commission can refer the dispute to mediation (sections 37 and 38).

   Deadline

   The company gets 30 days to give its version, which the commission can extend by up to 15 days.

6. Hearing and order

   Official contact

   The complaint is heard on affidavits and documents. You can ask to be heard in person or by video conferencing. Track the case on your e-Jagriti dashboard (section 38).

   Deadline

   The Act asks the commission to try to decide within 3 months of the company receiving notice, or 5 months if goods need lab testing. This is a target, not a guarantee.

7. Appeal, if you disagree with the District Commission's order

   Official contact

   Appeal to the State Commission (section 41).

   Deadline

   Within 45 days of the order. The State Commission can allow a later appeal if there was sufficient cause.

Which consumer commission, and the filing fee

How much does a consumer court complaint cost, and which commission hears it?

Under the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, the District Commission hears complaints where the value of the goods or services you paid does not exceed ₹50 lakh. The State Commission hears complaints above ₹50 lakh and up to ₹2 crore, and the National Commission hears those above ₹2 crore. The value that counts is what you paid as consideration, not the compensation you ask for. The fee follows the 2023 amendment to rule 7 of the Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020: nil up to ₹5 lakh, rising to ₹7,500 above ₹10 crore. The table above copies those slabs as published. Sources: Jurisdiction Rules, 2021 (PDF) and fee amendment, G.S.R. 606(E) (PDF).

Which District Commission do I file in?

Section 34(2) of the Consumer Protection Act, 2019 lets you file in the District Commission for the area where you live or personally work for gain, where the company carries on business or has a branch office, or where the cause of action arose, wholly or in part. That means you do not have to travel to the company's head office city. On e-Jagriti you pick the state and district in the case details and then choose the commission before you submit.

What happened to e-Daakhil?

e-Daakhil, launched by the National Consumer Disputes Redressal Commission on 7 September 2020, is now part of e-Jagriti. The Department of Consumer Affairs launched e-Jagriti on 1 January 2025 and it brings together e-Daakhil, OCMS, the NCDRC case system and CONFONET in one portal. A press release dated 17 August 2025 says it is operational at the NCDRC and in all 36 States and Union Territories, and that consumers can register by OTP, file from anywhere in India or abroad, pay fees online or offline and track their case. A Lok Sabha answer of 18 March 2026 describes e-Jagriti as CONFONET 2.0. Sources: PIB, 17 August 2025, Lok Sabha question 4255 (PDF).

Common problems and what to do

Insurance claim rejected: consumer court or Insurance Ombudsman?

The Insurance Ombudsman is free and covers claims up to ₹50 lakh, but it cannot take a dispute that is pending before, or already decided by, a court or consumer forum. So choose before you file. Our health insurance claim rejected guide covers the Ombudsman route and its one-year limit, and the Ombudsman offices by state page shows where to send it.

Bank or card complaint: consumer court or RBI Ombudsman?

The RBI Ombudsman route is also free. RBI does not take a complaint that is already pending before, or decided by, a court or other forum, so decide the order first. See how to file a complaint with the RBI Ombudsman.

You bought it for business use

The Act's definition of "consumer" (section 2(7)) leaves out a person who buys goods for resale or for any commercial purpose, or avails a service for any commercial purpose. If you used the product only to earn your own livelihood by self-employment, the Act says that is not a commercial purpose.

You missed the two-year limit

Section 69 says a commission shall not admit a complaint filed more than two years after the cause of action arose, unless you satisfy it that you had sufficient cause for the delay, and it records its reasons for condoning it. Explain the delay with dates and documents.

Outline of a consumer complaint (to adapt into your Synopsis and complaint)

Free to copy. A starting draft in plain English, not a court format. e-Jagriti asks for its own documents (Index, Proforma, Synopsis, Memo of Parties, affidavit), so use this to collect the facts, then fit them into those forms.

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, [DISTRICT], [STATE]

Consumer Complaint No. ____ of [year]

In the matter of:
[Your full name], [age], [address], [mobile], [email]  ... Complainant
Versus
[Company legal name], through its [Managing Director / Branch Manager], [registered or branch office address]  ... Opposite Party

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

1. The Complainant is a consumer. On [date] the Complainant [bought / hired] [goods or service] from the Opposite Party for Rs. [amount paid], not for resale or any commercial purpose. (Annexure 1: invoice or policy)
2. Facts: [what went wrong, in date order, 5 to 10 short lines].
3. Complaint to the company: on [date] the Complainant complained to the Opposite Party (reference no. [____]). [It replied on [date] refusing / It did not reply.] (Annexure 2)
4. Deficiency in service / defect / unfair trade practice: [say which, and why].
5. Cause of action: arose on [date] when [event], and continues. This complaint is filed within two years of that date (section 69).
6. Jurisdiction: the value of goods or services paid is Rs. [____], within this Commission's limit. The Complainant [resides / works] in [district], and/or the Opposite Party has a branch at [place] (section 34(2)).
7. The same matter is not pending before, or decided by, any other court, forum, ombudsman or authority.
8. Relief sought:
   (a) refund / replacement / payment of Rs. [____];
   (b) compensation of Rs. [____] for loss and harassment;
   (c) costs of this complaint;
   (d) any other relief the Commission thinks fit.

List of annexures: 1. Invoice / policy  2. Complaint and reply  3. [Photos, emails, bank statement]  4. ID proof

Place: [____]   Date: [DD-MM-YYYY]
[Signature]
[Name], Complainant

VERIFICATION
I, [name], verify that the contents of paragraphs 1 to 8 are true to my knowledge and belief.